Engagement Dashboard
🔍
Patient Engagement Intelligence
Jun 20, 2026 · 5,284 active patients · 1,024 care plans · 18 follow-ups due
NPS: 72 ↑ Engagement Score: 78/100 Retention: 84%
💙
Active Patients
5,284
↑ 284 this month
👤
Engagement Rate
78%
↑ 6.4%
💙
Appt No-show Rate
7.2%
↓ 2.8% vs target
📅
Treatment Adherence
82%
↑ 5.1%
💊
NPS Score
72
↑ 8 pts
⭐
Patient Engagement Journey
Patient Stage Eng. Score Last Touch Next Action Risk
Communication Activity (7 Days)
Mon
Tue
Wed
Thu
Fri
Sat
Sun
AI Engagement Insights
🤖 Churn Risk Alert
128 patients show declining engagement — no portal login in 30+ days. AI predicts 48% churn risk. Recommended: personalized re-engagement WhatsApp campaign. Best window: Tuesday 10–11 AM.
📈 Adherence Opportunity
84 patients in post-surgery care plan haven't confirmed medication this week. Automated WhatsApp reminder sent — 62% response rate predicted.
Channel Performance
Recent Activity
    Total Patients
    5,284
    ↑ 284 this month
    👤
    Highly Engaged
    2,842
    54% of base
    💙
    At Risk (Churn)
    428
    8.1% of base
    ⚠️
    Avg Engagement Score
    78 / 100
    📊
    Patient Registry
    🔍
    All (5,284)
    Highly Engaged (2,842)
    At Risk (428)
    Inactive (284)
    Patient Condition Stage Eng. Score Last Active Appt Adherence Risk
    RK
    Ramesh Kumar
    PAT-2024-00421 · 48M · Diabetic Care
    T2DMHypertension
    84
    Engaged
    92%
    Adherence
    14
    Visits
    Active
    Status
    Patient Journey
      AI Next Best Action
      🤖 Personalized Recommendation
      Ramesh is due for HbA1c test (overdue 2 weeks). Medication adherence dropped from 96% to 82% this week — possible lifestyle change. Recommend: WhatsApp reminder + educational video on diabetes management.
      Appointments Today
      84
      ↑ 6 vs yesterday
      📅
      Confirmed
      72
      85.7% confirmed
      ✅
      No-show Risk
      8
      AI flagged
      ⚠️
      Reminders Sent
      284
      ↑ 34%
      💬
      Appointment Schedule — Jun 20
      Time Patient Doctor Service Channel Reminder Sent Status
      Appointment Journey
      🤖 No-show Prevention
      Priya Sharma (2 PM) — 2 prior no-shows. AI sending personalized WhatsApp confirmation now. Alternate time slot held for 30 min.
      No-show Analysis
      Active Care Plans
      1,024
      📋
      On Track
      784
      76.6%
      ✅
      Behind Schedule
      184
      ⚠️
      Critical
      56
      🚨
      Care Plans
      All (1,024)
      On Track (784)
      Behind (184)
      Critical (56)
      Patient Plan Type Start Progress Adherence Next Milestone Status
      Ramesh Kumar — Diabetic Care Plan
      AI Care Gap Detection
      🤖 Care Gap Alert
      3 patients in cardiac rehab haven't completed Week 4 exercises. 8 diabetic patients are 2+ weeks behind on HbA1c testing. AI recommends automated reminder + care coordinator call.
      Overall Adherence
      82%
      ↑ 5.1%
      💊
      Medication Adherence
      87%
      ↑ 3%
      🩺
      Non-Adherent Today
      84
      AI alerts sent
      ⚠️
      AI Interventions
      428
      62% success rate
      🤖
      Adherence Tracker
      Medication
      Appointments
      Care Plan
      Wellness
      Patient Treatment Due Adherence Trend Last Reminder AI Score Status
      Adherence Breakdown
      AI Adherence Intelligence
      🤖 Drop-off Prediction
      42 patients show declining adherence trend — predicted to drop below 60% in 7 days. Personalized intervention messages ready. Send time: today 6 PM (highest open rate).
      Messages Sent (MTD)
      124,842
      💬
      WhatsApp Open Rate
      86%
      ↑ 8%
      📱
      Email Open Rate
      42%
      📧
      SMS Delivery
      98%
      ✉️
      Communication Channels
      💬
      WhatsApp Business
      84,284 msgs · 86% open · AI-personalized
      Live
      📧
      Email Campaigns
      28,420 msgs · 42% open rate
      Live
      ✉️
      SMS
      12,138 msgs · 98% delivery
      Live
      📲
      Push Notifications
      App: 8,284 · 64% open rate
      Beta
      Message Templates
      RK
      Ramesh Kumar
      WhatsApp · Last seen 10 min ago
      WhatsAppActive
      💙
      Hi Ramesh! 😊 This is CareLoop from Apollo Health. A gentle reminder — your HbA1c test is overdue by 2 weeks. Would you like to book a lab visit? We have slots available this week!
      👤
      Yes, I keep forgetting. What slots are available?
      💙
      Great! Available slots for HbA1c at Apollo Lab, MG Road:
      📅 Jun 22 (Tue) — 9:00 AM, 11:00 AM
      📅 Jun 23 (Wed) — 8:30 AM, 2:00 PM

      Fasting required 8 hrs before. Which works for you?
      👤
      Tuesday 9 AM works!
      💙
      ✅ Booked! HbA1c Test — Jun 22 · 9:00 AM · Apollo Lab, MG Road
      Reminder set for Monday evening. Is there anything else I can help with? 😊
      Education Programs
      48
      📚
      Patients Enrolled
      2,842
      👤
      Completion Rate
      64%
      ↑ 12%
      ✅
      Content Pieces
      284
      📄
      Recommended for Ramesh Kumar (Diabetic Care)
      All Programs
      NPS Score
      72
      ↑ 8 pts
      📊
      CSAT Score
      4.6 / 5
      ↑ 0.3
      ⭐
      Responses (MTD)
      2,842
      68% response rate
      📝
      Open Complaints
      28
      5 escalated
      ⚠️
      NPS Distribution
      18%
      10%
      72%
      Detractors (0–6)Passives (7–8)Promoters (9–10)
      Recent Feedback
      Patient Type Score Sentiment Date Status
      AI Sentiment Analysis
      🤖 Feedback Intelligence
      This month's dominant themes: Positive — "doctor attentiveness" (38%), "quick response" (28%). Negative — "waiting times" (42%), "parking" (18%), "billing clarity" (22%). AI recommends workflow intervention for appointment queues.
      Complaint Management
      Community Members
      8,284
      🌐
      Active This Week
      2,842
      34%
      💬
      Posts This Month
      1,284
      📝
      Support Groups
      24
      🤝
      Community Feed
      All Posts
      Diabetes
      Cardiology
      Wellness
      Support Groups
      AI Moderation
      🤖 Community Intelligence
      284 posts reviewed today — all clear. 2 flagged posts reviewed and approved. Top trending topic: "Metformin side effects" — AI recommends pinning Dr. Sharma's educational article.
      Loyalty Members
      2,842
      🎁
      Points Issued (MTD)
      1.8M
      💎
      Redemption Rate
      52%
      ↑ 8%
      🎉
      Referrals Generated
      428
      ↑ 84
      🤝
      Loyalty Tiers
      Top Loyalty Members
      Patient Tier Points Referrals LTV
      Advocacy Milestones — Ramesh Kumar
      AI Loyalty Insights
      🤖 Retention Intelligence
      Platinum members have 4.2x higher retention vs non-enrolled. 84 Silver members are within 200 pts of Gold — a "double points" event could drive upgrade. Predicted revenue impact: ₹8.4L.
      Engagement Score
      78/100
      ↑ 6.4%
      💙
      Retention Rate
      84%
      ↑ 4%
      🔁
      Adherence Rate
      82%
      ↑ 5.1%
      💊
      NPS
      72
      ↑ 8 pts
      ⭐
      Campaign ROI
      420%
      ↑ 64%
      📈
      Monthly Engagement Trend
      Jan
      Feb
      Mar
      Apr
      May
      Jun
      Engagement by Channel
      Patient Segment Performance
      Segment Patients Eng. Score Adherence NPS Retention Trend
      💙
      AI Patient Engagement Assistant
      ● Active · Multi-channel · HIPAA-ready
      Appointment AIAdherence AIEducation AI
      💙
      Hi Pooja! I'm your AI Patient Engagement Assistant. Today I'm managing 5,284 patients, 1,024 care plans, and 84 appointments.

      🚨 Alerts: 128 patients show churn risk, 84 patients non-adherent to medication, 8 appointments at no-show risk. What should we prioritize?
      👤
      Show me patients most at risk of churning today
      💙
      Top Churn Risk Patients — Jun 20

      🔴 Vikram Shah (Score: 24/100) — 45 days since last portal login, 2 missed appointments, no medication tracking in 3 weeks. Revenue at risk: ₹28,400 LTV.
      🔴 Anita Desai (Score: 31/100) — Incomplete care plan, no feedback given, NPS: 4/10.
      🟠 Sunita Pillai (Score: 38/100) — Low app engagement, missed physiotherapy sessions.

      Want me to launch personalized re-engagement sequences for all three?
      👤
      What's the most effective campaign type for diabetic patients?
      💙
      Campaign Analysis — Diabetic Segment (1,284 patients)

      📊 Based on last 6 months of data:
      1. WhatsApp HbA1c reminders — 84% open rate, 62% action rate (best performer)
      2. Educational videos — 72% completion, linked to 18% adherence improvement
      3. Monthly health check nudge — 68% response, 44% appointment conversion
      4. SMS medication reminders — 91% delivery, 52% adherence improvement

      Recommended: Combine WhatsApp + Educational video for HbA1c campaign. Expected ROI: 380%.
      AI Capabilities
      • 👤
        Patient Engagement Scoring
        Real-time 0–100 engagement scoring
      • 📅
        Appointment AI
        Booking, reminders, no-show prevention
      • 💊
        Adherence Intelligence
        Drop-off prediction, personalized nudges
      • 📚
        Education Recommender
        Personalized content learning paths
      • 🔁
        Churn Prediction
        48-hour early warning, auto re-engagement
      Quick Commands
      AI Activity Today
      Patients engaged2,842
      Messages personalized8,420
      Churn risks flagged128
      Appointments saved14
      Add Patient
      AI will score engagement and create care touchpoints
      Book Appointment
      AI will send automated confirmation and reminders
      Create Care Plan
      AI will generate engagement touchpoints and milestones
      Share with Community
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      ✅