Samples Today
312
▲ 8.2% vs yesterday
⬡
Avg. TAT
4.2h
▼ 0.6h improved
⏱
Pending Validation
27
▲ 5 since noon
✓
Revenue (MTD)
₹38.6L
▲ 12.1% MoM
₹
Branch Performance 5 branches
| Branch | Samples | TAT | QC Pass | Revenue |
|---|---|---|---|---|
| Meridian Central — MG Road | 118 | 3.8h | 99.1% | ₹14.2L |
| Meridian North — Hebbal | 74 | 4.5h | 98.4% | ₹8.1L |
| Meridian East — Whitefield | 61 | 4.1h | 99.0% | ₹7.4L |
| Meridian South — JP Nagar | 39 | 5.0h | 97.8% | ₹5.0L |
| Meridian West — Rajajinagar | 20 | 4.6h | 98.9% | ₹3.9L |
AI Insights live
⚠ Hematology Analyzer #3 (East branch) shows drift in QC
Levey-Jennings chart — recommend recalibration before next run.
📈 Lipid Profile demand projected to rise 18% next week
— suggest restocking reagent kits at Central branch.
🔔 3 critical results pending pathologist sign-off > 30 minutes — escalation
suggested.
Today's Critical Path Order → Report
| Order ID | Patient | Test | Stage | TAT Risk | |
|---|---|---|---|---|---|
| ORD-10231 | Anita Rao | CBC + ESR | Processing | On track | → |
| ORD-10229 | Mohammed Iqbal | Lipid Profile | Validation | Watch | → |
| ORD-10225 | Sneha Kulkarni | HbA1c | Accessioned | On track | → |
| ORD-10218 | Rahul Verma | Thyroid Panel | Critical Review | Breach risk | → |
100 active patient records across 5 branches. Showing recent activity.
Patient Directory 100 patients
| Patient ID | Name | Age/Sex | Branch | Last Visit | Status | |
|---|---|---|---|---|---|---|
| PT-0042 | Anita Rao | 34 / F | Central | Today | Sample in Lab | → |
| PT-0091 | Mohammed Iqbal | 51 / M | Central | Today | Report Pending | → |
| PT-0017 | Sneha Kulkarni | 29 / F | North | Today | Collected | → |
| PT-0063 | Rahul Verma | 46 / M | East | Yesterday | Critical Flag | → |
| PT-0008 | Lakshmi Iyer | 62 / F | South | 2 days ago | Report Delivered | → |
| PT-0054 | Karthik Subramanian | 38 / M | West | 2 days ago | Report Delivered | → |
| PT-0026 | Priya Menon | 27 / F | Central | 3 days ago | Report Delivered | → |
Active Test Orders 50 orders
| Order | Patient | Tests | Source | Priority | Status | |
|---|---|---|---|---|---|---|
| ORD-10231 | Anita Rao | CBC, ESR | Walk-in | Routine | Processing | → |
| ORD-10230 | Deepak Shah | Liver Function | Home Collection | Routine | Collection Scheduled | → |
| ORD-10229 | Mohammed Iqbal | Lipid Profile | Corporate | Routine | Validation | → |
| ORD-10228 | Fatima Sheikh | COVID RT-PCR | Hospital | Urgent | Processing | → |
| ORD-10218 | Rahul Verma | Thyroid Panel | Referring Doctor | Urgent | Critical Review | → |
Journey 1 — Patient Books Lab Test
01
Patient searches test
Patient searches "Lipid Profile" via portal or app.
02
AI recommends package
AI Assistant suggests "Executive Health Package" bundling related tests at a discount.
03
Patient books test
Slot selected, payment captured online.
04
Collection scheduled
Home collection executive auto-assigned via route optimization.
05
Confirmation sent
SMS + WhatsApp confirmation with phlebotomist details and ETA.
In Collection
41
In Transit
19
Accessioned
88
In Processing
64
Sample Tracker Barcode SMP-88341
-
Collected — Home Collection08:14 AM · Executive: Vikram Nair
-
In Transit to Central Lab08:42 AM · Route R-04
-
Accessioned — Barcode Scanned09:18 AM · Chain of custody logged
-
Centrifugation & Aliquoting09:31 AM · Sorting Bay 2
-
Instrument ProcessingPending · Hematology Analyzer #1
-
QC Validation & Pathologist ReviewPending
Storage & Retention
| Location | Temp | Samples | Status |
|---|---|---|---|
| Refrigerator R1 (2-8°C) | 4.1°C | 112 | Normal |
| Freezer F1 (-20°C) | -19.4°C | 58 | Normal |
| Freezer F2 (-80°C) | -78.2°C | 21 | Monitor |
Retention policy: Serum samples retained 7 days
post-report; molecular extracts retained 30 days per NABL guideline.
Processing Queue Live
| Sample | Test | Instrument | Stage | ETA |
|---|---|---|---|---|
| SMP-88341 | CBC + ESR | Hematology Analyzer #1 | Running | 6 min |
| SMP-88338 | Lipid Profile | Biochemistry Analyzer #2 | Running | 11 min |
| SMP-88330 | COVID RT-PCR | Molecular System #1 | Amplifying | 42 min |
| SMP-88312 | Thyroid Panel | Immunoassay Analyzer #1 | QC Validated | Ready |
| SMP-88305 | Histopath Biopsy | Histopathology System | Sectioning | 2.5 hr |
Journey 3 — Sample Processing Workflow
1Accessioned
2Instrument
3QC Check
4Result Gen.
5Pathologist
AI: QC anomaly detection found no deviations in current Levey-Jennings run for Sample
SMP-88341. Cleared for result generation.
Reports Queue 20 reports
| Report | Patient | Test | Pathologist | Status | |
|---|---|---|---|---|---|
| RPT-5512 | Mohammed Iqbal | Lipid Profile | Dr. Kavya Reddy | Pending Review | → |
| RPT-5509 | Rahul Verma | Thyroid Panel | Dr. Kavya Reddy | Critical — Sign Required | → |
| RPT-5501 | Lakshmi Iyer | CBC | Dr. Arjun Mehta | Approved | → |
| RPT-5498 | Karthik S. | HbA1c | Dr. Arjun Mehta | Delivered | → |
Journey 4 — Report Approval Workflow
01
Pathologist reviews report
Dr. Kavya Reddy opens RPT-5509 (Thyroid Panel) for review.
02
AI flags abnormal values
TSH 18.4 mIU/L flagged — above critical threshold of 10. AI drafts a summary note.
03
Report approved
Pathologist signs digitally; report locked with audit trail.
04
Patient notified
SMS + portal notification sent; referring doctor copied automatically.
Hematology Analyzer #1Online
Central Branch · Last calibrated 2 days ago
Hematology Analyzer #3QC Drift
East Branch · AI flagged recalibration
Biochemistry Analyzer #2Online
Central Branch · Reagent level 64%
Immunoassay Analyzer #1Online
Central Branch · Running 6 samples
Molecular System #1Amplifying
North Branch · COVID RT-PCR batch
Histopathology SystemOnline
South Branch · Sectioning in progress
Maintenance & Calibration Log
| Instrument | Type | Date | Result |
|---|---|---|---|
| Hematology Analyzer #1 | Calibration | 18 Jun 2026 | Passed |
| Biochemistry Analyzer #2 | Preventive Maintenance | 15 Jun 2026 | Passed |
| Hematology Analyzer #3 | QC Check | 20 Jun 2026 | Drift detected |
Internal QC Pass Rate
98.6%
External QC (EQAS)
96.2%
Open CAPAs
3
Audit Readiness
92%
Journey 5 — Quality Investigation Workflow
1QC Failure
2Investigation
3Root Cause
4CAPA Closed
| CAPA ID | Source | Issue | Owner | Status |
|---|---|---|---|---|
| CAPA-114 | Hematology Analyzer #3 | QC drift, Levey-Jennings rule violation | Quality Manager | Root Cause Analysis |
| CAPA-109 | Sample Reception | Mislabeled barcode, East branch | Operations Manager | Closed |
| CAPA-101 | Molecular Lab | Reagent lot variance | Lab Director | Closed |
AI Root Cause Recommendation: Pattern matches prior Analyzer
#3 drift (CAPA-097, March 2026) — likely light-source aging. Recommend bulb replacement during next PM
cycle.
Billed Today
₹1.84L
Collected Today
₹1.61L
Insurance Claims Pending
14
Outstanding (30d+)
₹62,400
Invoices
| Invoice | Patient | Amount | Payer | Status |
|---|---|---|---|---|
| INV-9921 | Anita Rao | ₹1,250 | Self-pay | Paid |
| INV-9918 | Mohammed Iqbal | ₹3,400 | Star Health Insurance | Claim Submitted |
| INV-9910 | TechNova Pvt Ltd (Corporate) | ₹48,900 | Corporate Account | Invoiced — Net 30 |
| INV-9902 | Fatima Sheikh | ₹2,100 | Self-pay | Overdue |
Referring Doctors 20 doctors
| Doctor | Specialty | Referrals (MTD) | AI Score |
|---|---|---|---|
| Dr. Sandeep Kapoor | Endocrinology | 34 | High value |
| Dr. Meena Pillai | General Medicine | 21 | Growing |
| Dr. Faisal Ahmed | Cardiology | 9 | At risk — declining |
Corporate Accounts 15 accounts
| Account | Employees Covered | MTD Volume | Status |
|---|---|---|---|
| TechNova Pvt Ltd | 1,200 | ₹48,900 | Active |
| Orion Manufacturing | 640 | ₹21,300 | Active |
| Bluepeak Logistics | 310 | ₹9,800 | Renewal due |
AI Referral Insight
Dr. Faisal Ahmed's referrals dropped 38% over 6 weeks — pattern matches accounts that
churned to competitor labs after TAT complaints. Recommend account manager outreach this week.
Today's Collection Routes 25 collections
| Route | Executive | Stops | Status |
|---|---|---|---|
| R-01 | Vikram Nair | 6 | In progress |
| R-02 | Sunita George | 5 | Completed |
| R-03 | Imran Pasha | 7 | In progress |
| R-04 | Vikram Nair | 4 | Delayed 12 min |
Journey 2 — Home Collection Workflow
01
Collection assigned
Route optimization assigns nearest available phlebotomist.
02
Executive collects sample
Phlebotomist confirms identity, collects sample at patient's address.
03
Barcode generated
Mobile app prints/assigns barcode on-site.
04
Sample reaches laboratory
Cold-chain tracked transit to nearest branch.
05
Processing begins
Auto-accessioned on arrival scan.
Business Intelligence
Revenue Forecast (AI)
Projected ₹42.1L next month, +9% driven by corporate wellness packages.
Test Demand Prediction
Vitamin D & Thyroid panels trending up 22% with seasonal change.
Bottleneck Analysis
Histopathology sectioning is the slowest stage lab-wide — avg 2.4hr.
Test Profitability
| Test | Volume (MTD) | Avg. Cost | Avg. Price | Margin |
|---|---|---|---|---|
| CBC | 820 | ₹95 | ₹250 | 63% |
| Lipid Profile | 410 | ₹180 | ₹450 | 60% |
| COVID RT-PCR | 96 | ₹520 | ₹700 | 26% |
AI Laboratory Assistant 10 active conversations
Automates patient interactions, laboratory intelligence, and report assistance
across the platform.
Patient Assistance
Test booking, home collection booking, report tracking, billing support, FAQs.
Laboratory Intelligence
Sample prioritization, QC monitoring, abnormal detection, TAT prediction.
Report Assistance
Summarization, patient-friendly explanations, doctor summaries, critical escalation.
Sample Conversation — Patient Report Explanation
Why is my TSH level high?
Your TSH (Thyroid Stimulating Hormone) is 18.4 mIU/L, above
the typical range of 0.4–4.0. This usually suggests your thyroid is underactive (hypothyroidism). Your
pathologist, Dr. Kavya Reddy, has flagged this for review and your doctor will be notified. Would you like
me to explain what hypothyroidism means, or help you book a follow-up consultation?
Administration
| Module | Description |
|---|---|
| User Roles & Permissions | Manage 20 persona role templates and branch-level access. |
| Branch Configuration | 5 branches — operating hours, instrument mapping, capacity. |
| Test Catalog | Define test panels, reference ranges, pricing, TAT SLAs. |
| Audit Log | Full chain-of-custody and access logging for HIPAA/NABL compliance. |