AI Healthcare Assistant · Live
Jun 20, 2026 · 28 active sessions · 2,842 conversations today · 94.2%
resolution rate
🤖
Chat AI · Active
🎙️
Voice AI · 4 calls live
📱
WhatsApp AI · Active
🤖
AI Conversations (Today)
2,842
↑ 18%
💬
Appts Auto-booked
428
↑ 34%
📅
Resolution Rate
94.2%
↑ 2.8%
✅
Human Escalations
3
↓ 78% deflection
🚨
Avg Session Time
3.8 min
↓ 1.2 min
⏱️
Live AI Sessions — Now
Intent Detection (Today)
AI Performance
Channel Activity
Chat
WhatsApp
Voice
Email
SMS
Recent AI Activity
Total Today
2,842
💬
Resolved by AI
2,675
94.2%
✅
Escalated
167
5.8%
🚨
CSAT Score
4.7/5
⭐
Conversation Log
🔍
All
Active (28)
Escalated (3)
Completed
| ID | Patient | Channel | Intent | Duration | Outcome | CSAT | Status |
|---|
CONV-2026-00421 — Ramesh Kumar
WhatsApp🎯
Appointment Booking
Duration: 3m 24s · Resolved by AI · No escalation
🤖 AI Summary
Patient inquired about diabetic consultation with Dr. Sharma. AI verified identity, checked
availability, and booked appointment for Jun 22 at 11:00 AM. Confirmation sent via WhatsApp. CRM updated
automatically.
Top Conversation Topics
Active Now
28
🟢
Waiting for Human
3
⏳
Avg Wait Time
0 sec
AI handles instantly
⚡
Live AI Sessions
Monitoring — CONV-00421
AI Load
🤖
HealthAI Assistant
● Online · Ramesh Kumar · WhatsApp
🎯 Appointment Booking
🤖
Hello Ramesh! 👋 I'm HealthAI, your healthcare assistant. How can I help you
today?
You can ask me about:
📅 Booking appointments
🩺 Finding a doctor
💊 Prescription follow-ups
🏥 Hospital services
You can ask me about:
📅 Booking appointments
🩺 Finding a doctor
💊 Prescription follow-ups
🏥 Hospital services
10:22 AM
👤
I need to book an appointment with a diabetes specialist
10:23 AM
🤖
Of course! I can help with that 😊
I found Dr. Suresh Sharma — Diabetologist, Apollo Clinic, MG Road. He's one of our top-rated specialists.
⭐ 4.9 rating · 2,000+ patients
💰 ₹1,500 consultation
Available slots this week:
📅 Jun 22 (Tue) — 10:00 AM, 11:00 AM
📅 Jun 23 (Wed) — 9:30 AM, 2:00 PM
Which slot works for you?
I found Dr. Suresh Sharma — Diabetologist, Apollo Clinic, MG Road. He's one of our top-rated specialists.
⭐ 4.9 rating · 2,000+ patients
💰 ₹1,500 consultation
Available slots this week:
📅 Jun 22 (Tue) — 10:00 AM, 11:00 AM
📅 Jun 23 (Wed) — 9:30 AM, 2:00 PM
Which slot works for you?
10:23 AM
👤
Tuesday 11 AM please
10:24 AM
🤖
✅ Appointment Confirmed!
📅 Jun 22, Tuesday · 11:00 AM
🩺 Dr. Suresh Sharma · Diabetologist
🏥 Apollo Clinic, MG Road, Bengaluru
💰 ₹1,500 · HDFC ERGO insurance accepted
A confirmation has been sent to your WhatsApp. Please bring your past reports and arrive 10 minutes early.
Is there anything else I can help with? 😊
📅 Jun 22, Tuesday · 11:00 AM
🩺 Dr. Suresh Sharma · Diabetologist
🏥 Apollo Clinic, MG Road, Bengaluru
💰 ₹1,500 · HDFC ERGO insurance accepted
A confirmation has been sent to your WhatsApp. Please bring your past reports and arrive 10 minutes early.
Is there anything else I can help with? 😊
10:24 AM
Change appointment
Get directions
Speak to doctor
Add family member
Live Voice Calls
4
🎙️
Calls Today
284
↑ 24%
📞
AI Handled
96%
✅
Avg Call Duration
4.2 min
⏱️
Voice AI · Active Call
Priya Sharma · +91 98401 22345
AI Speaking
00:42
Intent Detected: Appointment Booking
🔇
📋
🚨
📵
Live Transcript
Recording
Recent Voice Calls
| Patient | Duration | Intent | Outcome | Status |
|---|
AI Call Summary — Last Call
🤖 Auto-Generated Summary
Patient: Priya Sharma · +91 98401 22345Intent: Appointment booking — Orthopaedics
Outcome: Booked Dr. Kavitha Nair, Jun 23 · 10 AM
Duration: 3m 48s · AI handled 100%
CRM: Lead updated, appointment created, reminder scheduled
Sentiment: Positive · CSAT Predicted: 4.8/5
Outbound Voice AI
📞
Appointment Reminder Campaign
284 patients · Tomorrow's appointments · Calling 6–8 PM
WhatsApp Sessions
1,284
↑ 28%
📱
Open Rate
89%
📬
Response Rate
72%
↩️
AI Handled
94%
🤖
WhatsApp Conversations
| Patient | Last Message | Intent | AI Response | Status |
|---|
WhatsApp AI Templates
AI Response Performance
AI Booked Today
428
↑ 34%
🤖
Confirmed
412
96.3%
✅
No-show Predicted
18
⚠️
Avg Booking Time
2.8 min
⚡
AI-Booked Appointments
Today (428)
Tomorrow (384)
This Week
| Patient | Doctor | Specialty | Time | Channel | Booking Time | Status |
|---|
AI Booking Journey
AI Insights
🤖 Appointment Intelligence
18 patients predicted at no-show risk — AI sending personalized confirmations now. Best
slot fill rate: 11 AM–1 PM (94%). Recommend opening Saturday slots for diabetology — demand 40% higher
than availability.
Follow-ups Due Today
284
🔔
Auto-Sent by AI
248
87.3%
🤖
Response Rate
64%
↩️
Pending Manual
18
⚠️
Follow-up Queue
| Patient | Follow-up Type | Due | Channel | AI Draft | Status |
|---|
AI Follow-up Templates
Follow-up Effectiveness
Active Escalations
3
🚨
Avg Escalation Rate
5.8%
↓ 2.4% vs target
📊
Avg Resolution Time
4.2 min
⏱️
Active Escalations
Escalation Reasons
AI Escalation Intelligence
🤖 Pattern Analysis
42% of escalations involve complex insurance queries — beyond AI scope. Recommend
adding an insurance FAQ module. 28% are emotional distress calls — AI now detects
sentiment and escalates faster (under 30 sec).
CRM Records Updated
2,842
100% auto
🗂️
Leads Created
428
📥
Tasks Auto-created
1,284
✅
Manual Corrections
12
0.4% error rate
✏️
AI → CRM Activity Log
| Time | Patient | AI Action | CRM Update | Channel | Status |
|---|
CRM Integrations
AI CRM Intelligence
🤖 Automation Status
100% of conversations auto-update CRM. Avg update time: 0.8 seconds.
Lead scoring auto-applied based on conversation intent. Today's highest-value lead: Vikram Shah (score
94 — surgery inquiry, ₹2.4L LTV predicted).
Total Sessions (MTD)
84,284
↑ 28%
💬
AI Resolution Rate
94.2%
↑ 2.8%
✅
Appts Auto-booked
12,842
↑ 34%
📅
CSAT Score
4.7/5
⭐
Cost per Interaction
₹4.2
↓ 84% vs human
💰
Monthly AI Session Volume
Jan
Feb
Mar
Apr
May
Jun
Intent Distribution (MTD)
Channel Performance
| Channel | Sessions MTD | Resolution Rate | Avg Duration | CSAT | Appts Booked | Cost/Session |
|---|
Model Version
v4.2
Updated Jun 15
🤖
Uptime
99.98%
🟢
Avg Response Time
0.8 sec
⚡
Training Data (Records)
2.4M
📊
AI Model Configuration
General Settings
Voice AI Settings
Channels Active
System Health
Intent Training Status
AI Audit Log